Like Swanson, I told her that:
A person who is nice to you but rude to the waiter - or to others - is not a nice person. (This rule NEVER fails.)
I put the emphasis on the never but it is true. Swanson refers to this type of person as one that has situational value systems. These are people that can turn their charm on and off. You all know people that do this. You all know someone that is an absolute ass to anyone in a position of serving the public. These people will never make great leaders.
"There's a consistency in leadership that's greater than mere situational awareness."